Terms and Conditions
📌 Order Rules
1. Placing an Order
- You can place an order through social media platforms Facebook, Instagram, TikTok (links can be found in the address field) or via our website www.silveria.ge.
✅ Required Information for Placing an Order:
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Full name
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Personal identification number
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Phone number
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Email address
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Delivery address (Please provide an accurate address to ensure correct delivery.)
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If you have any doubts about reliability and do not want to enter personal data, see the privacy section.
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In the comment field, please indicate the item code, and also include it in the payment details.
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For website purchases: Registration and authorization are required before placing an order (see Order Instructions).
2. Payment Instructions
Payment can be made via Bank of Georgia and TBC Bank and also payment can be made on our website www.silveria.ge
💳 Payment Terms:
✅ Bank Account Details:
- Bank of Georgia: GE11BG0000000603545864
- TBC Bank: GE69TB7490445064300080
💡 Once the payment is received, the package will be prepared and shipped on the same day. (See shipping conditions above.)
3. Website Order Instructions
1️⃣ Register an account
2️⃣ Log in to your account
3️⃣ Add desired items to your cart
4️⃣ Select a payment method
5️⃣ Fill in the required information and complete your order
აი ინგლისურენოვანი ვერსია შენი ვებსაიტისთვის:
🔄 Return and Exchange Policy | Silveria Gifts
At Silveria Gifts, customer satisfaction and premium quality are our top priorities. Please read our Return and Exchange Policy carefully before making a purchase:
1. Return Window
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Returns and exchanges are accepted only on the day of delivery (same-day).
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Once the delivery day has passed, items are no longer eligible for return or exchange.
2. Mandatory Return Conditions
Items will only be accepted for return or exchange if all the following conditions are met:
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The jewelry is in completely unused condition;
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Shows no signs of wear, scratches, or damage;
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Original gift packaging, tags, and complete set are preserved intact.
3. Defective or Damaged Items
4. Shipping Costs
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In the case of a return or exchange at the customer's request (without defect), the shipping fee is the responsibility of the buyer.
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In the case of a manufacturing defect, Silveria Gifts covers all shipping costs.
5. Refund Procedure